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‘At HBJ Claim Solutions, you’ll find our industry service levels are second to none.’
At HBJ Claim Solutions, delivering satisfactory outcomes for legal expense insurers and their motor and personal injury clients is a core part of our business. Working under the umbrella of HBJ Gateley Wareing, a top UK legal firm, our fifty-strong team of Edinburgh and Glasgow based legal experts and insurance claims negotiators form the backbone of a business that’s now firmly established as one of Scotland’s top four companies within the uninsured loss recovery market.
Indeed, HBJ Claim Solutions’ team annually handle over 10,000 insurance claims and consistently achieve a very high conversion rate with ‘no fault accident’ insurance claims.
We find legal expense insurer clients in England and Wales are reassured by the knowledge that when instructed to assist, our in-house team of solicitors will vigorously pursue, under Scots law, maximum financial settlements for uninsured loss and personal injury. Combined with the ability of every team member to provide clear, concise and prompt advice, it’s hardly surprising that some of the biggest names in the third party referral market choose to place their business with HBJ Claim Solutions.
Furthermore, we are very proud of our personalised approach to managing and resolving claims. Maintaining a proactive and seamless link between our team, the client(s) and the claim process is a fundamental part of our approach to doing business. At the request of a client, it isn’t unknown for members of our team to visit a claimant in hospital.
In addition, we ensure every file is managed by one of our highly experienced claims negotiators whilst our investment in a Solcase Case Management Information System enables every stage of the claim process to be accurately logged and tracked. Consequently, when you get in touch, our claims negotiators have all the key client information at their fingertips, including details of the file’s progress. Of course, you can also use our secure Extranet system to remotely clarify the status of a claim.
However you choose to work with us, the systems in place at HBJ Claim Solutions ensure you won’t have to search for answers. It’s precisely the kind of transparent approach we believe clients value as we work together to achieve the right result.
To find out more about why it makes sense to place your clients’ claims in a safe pair of hands, please contact the following senior members of our team:
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